Articles For Business And Personal Success
Garrison Wynn’s Blog Featuring Articles On Leadership, Change Management, Employee And Customer Engagement, Sales, Communication, Customer Service, Generational Differences And Diversity.
Making Work Worth It
We’ve all seen him: that employee standing still amid a flurry of motion, with an expression that clearly says, “Why do I have this job?” These days, though, it’s no
Hard to Hire
How to stop getting ghosted 24-year-old Hunter is confused. He’s looking for a job, but after two supposedly successful interviews he’s still in the hiring process. In fact, he is
A Hopefully “Not-Too-Brave” New World
3 things we learned (relearned) about safety from COVID Over the past couple of years, more people than ever think safety is important — even Jimmy, who never wore his
The Death of Work Ethic
A positive look at a negative situation In a job interview, a young man listens intently as…
The Employee Exodus (and How to Stop It)
AS WE WITNESS one waitress working 10 busy tables in a crowded cafe while wearing the distant stare of…
Hanging On and Moving Forward
Hanging On and Moving Forward I’ve always believed that somehow my life would be void of dramatic,…
A Reality Check for Change
Successfully managing change management By Garrison Wynn, CSP Want to know the real truth about change management?…
The Real Truth about Employee Retention
Employees don't work for companies or departments; they really just work for their boss. It's important to note that leadership style is the key to work culture.
Fix It Till It’s Broke?
The more you keep changing the basic structure of something, the more likely people will stop believing in it.
No Time to Gain
According to Evolve Performance Group, 9 out of 10 engaged employees say that safety is a top priority every day while only two in 10 actively disengaged employees can say the same thing. Modern successful safety cultures are based in facts. People who feel valued, value safety and each other. The takeaway from these numbers cannot be overestimated.
What the Most Successful Don’t Know
In the spirit these days of being unnecessarily controversial, I’d like to spin things a different way. I’d like to discuss the things that the most successful people are completely clueless about.
The Real Truth About Loyalty
In the end, if you’re close by, easy to deal with and willing to make the sacrifices, you’ll be surrounded by those who are not likely to ever leave your side. In the business world, that means your employees are likely to stay with you and perform at the highest level. And in your personal life, it means that your kids will be high achievers who are going to live in your house until they’re 30!
Finding and Keeping Employees
According to Evolve Performance Group, 9 out of 10 engaged employees say that safety is a top priority every day while only two in 10 actively disengaged employees can say the same thing. Modern successful safety cultures are based in facts. People who feel valued, value safety and each other. The takeaway from these numbers cannot be overestimated.
Does AI ‘s ROI Mean Humans Are SOL?
Despite their typecast use in many sci-fi plots, bots are simply tools for humans to use to do a better job and provide socially intelligent customer service while increasing profits. Bots allow agents to offer personalized service while their electronically animated brethren do menial tasks. Predominantly, research shows that human beings still value connecting with each other, preferring it over any other interaction.
Customers don’t want service!
Customers don't want service. They want things that don’t need any service. They want maintenance-free, self-contained solutions, whenever possible. That's not just chat-bots and other forms of artificial intelligence. It's a solution that fits their belief system.