Articles For Business And Personal Success
Garrison Wynn's blog featuring articles on leadership, change management, employee and customer engagement, sales, communication, customer service, generational differences and diversity.
The Death of Work Ethic
A positive look at a negative situation In a job interview, a young man listens intently as…
The Employee Exodus (and How to Stop It)
AS WE WITNESS one waitress working 10 busy tables in a crowded cafe while wearing the distant stare of…
Hanging On and Moving Forward
Hanging On and Moving Forward I’ve always believed that somehow my life would be void of dramatic,…
A Reality Check for Change
Successfully managing change management By Garrison Wynn, CSP Want to know the real truth about change management?…
The Real Truth about Employee Retention
Employees don’t work for companies or departments; they really just work for their boss. It’s important to note that leadership style is the key to work culture.
Fix It Till It’s Broke?
The more you keep changing the basic structure of something, the more likely people will stop believing in it.
No Time to Gain
According to Evolve Performance Group, 9 out of 10 engaged employees say that safety is a top priority every day while only two in 10 actively disengaged employees can say the same thing. Modern successful safety cultures are based in facts. People who feel valued, value safety and each other. The takeaway from these numbers cannot be overestimated.
What the Most Successful Don’t Know
In the spirit these days of being unnecessarily controversial, I’d like to spin things a different way. I’d like to discuss the things that the most successful people are completely clueless about.
The Real Truth About Loyalty
In the end, if you’re close by, easy to deal with and willing to make the sacrifices, you’ll be surrounded by those who are not likely to ever leave your side. In the business world, that means your employees are likely to stay with you and perform at the highest level. And in your personal life, it means that your kids will be high achievers who are going to live in your house until they’re 30!
Finding and Keeping Employees
According to Evolve Performance Group, 9 out of 10 engaged employees say that safety is a top priority every day while only two in 10 actively disengaged employees can say the same thing. Modern successful safety cultures are based in facts. People who feel valued, value safety and each other. The takeaway from these numbers cannot be overestimated.
Does AI ‘s ROI Mean Humans Are SOL?
Despite their typecast use in many sci-fi plots, bots are simply tools for humans to use to do a better job and provide socially intelligent customer service while increasing profits. Bots allow agents to offer personalized service while their electronically animated brethren do menial tasks. Predominantly, research shows that human beings still value connecting with each other, preferring it over any other interaction.
Customers don’t want service!
Customers don’t want service. They want things that don’t need any service. They want maintenance-free, self-contained solutions, whenever possible. That’s not just chat-bots and other forms of artificial intelligence. It’s a solution that fits their belief system.
Want to Be Successful? You Must Understand This 1 Thing About Yourself
Many argue that the most important trait for a successful Entrepreneur is grit. And what is grit if not that perfect blend of optimism and pessimism?
How To Be Right Without Making Other People Wrong
What exactly are we trying to accomplish by proving to others that we’re right?
We might win the argument but ultimately lose the relationship. Perhaps a better, deeper-rooted question is this: Why do we lose sight of success, of our big objective when we feel challenged or intimidated?
The Future’s Not Here Yet
Even with all these solutions being applied, can we really move into the future with a generation that was taught that these jobs have no future? It’s time to be honest with ourselves, to admit that we may have made a mistake. In our effort to provide a better opportunity for everyone, we may have created a mindset that ultimately will not help anyone.
Motivating Employees: How to deal with motivationally challenged younger workers
Do you find it difficult to motivate younger workers? Have you noticed that employees under 25 will…
The Big Lie: Customers Want Service
Customers don’t want service! Customers want things that don’t need any service. They want maintenance-free, self-contained solutions,…
How To Be Right: Without making other people wrong
What exactly are we trying to accomplish by proving to others that we’re right? We might win…
Leadership Integrity: The Foundation of Everything
It’s no mystery that we expect our leaders to tell us the truth — and we hope…
Heroes and Cowards Feel the Same Fear: It’s the action they take that separates them
People don’t develop bravery first and then take impressive action. The most successful people simply act while they are afraid; and after doing that for a while, they’re not quite so fearful.