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According to Evolve Performance Group, 9 out of 10 engaged employees say that safety is a top priority every day while only two in 10 actively disengaged employees can say the same thing. Modern successful safety cultures are based in facts. People who feel valued, value safety and each other. The takeaway from these numbers cannot be overestimated.

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In the end, if you’re close by, easy to deal with and willing to make the sacrifices, you’ll be surrounded by those who are not likely to ever leave your side. In the business world, that means your employees are likely to stay with you and perform at the highest level. And in your personal life, it means that your kids will be high achievers who are going to live in your house until they’re 30!

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According to Evolve Performance Group, 9 out of 10 engaged employees say that safety is a top priority every day while only two in 10 actively disengaged employees can say the same thing. Modern successful safety cultures are based in facts. People who feel valued, value safety and each other. The takeaway from these numbers cannot be overestimated.

Read More

According to Evolve Performance Group, 9 out of 10 engaged employees say that safety is a top priority every day while only two in 10 actively disengaged employees can say the same thing. Modern successful safety cultures are based in facts. People who feel valued, value safety and each other. The takeaway from these numbers cannot be overestimated.

Read More

Despite their typecast use in many sci-fi plots, bots are simply tools for humans to use to do a better job and provide socially intelligent customer service while increasing profits. Bots allow agents to offer personalized service while their electronically animated brethren do menial tasks. Predominantly, research shows that human beings still value connecting with each other, preferring it over any other interaction.

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Customers don’t want service. They want things that don’t need any service. They want maintenance-free, self-contained solutions, whenever possible. That’s not just chat-bots and other forms of artificial intelligence. It’s a solution that fits their belief system.  

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What exactly are we trying to accomplish by proving to others that we’re right?
We might win the argument but ultimately lose the relationship. Perhaps a better, deeper-rooted question is this: Why do we lose sight of success, of our big objective when we feel challenged or intimidated?

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Even with all these solutions being applied, can we really move into the future with a generation that was taught that these jobs have no future? It’s time to be honest with ourselves, to admit that we may have made a mistake. In our effort to provide a better opportunity for everyone, we may have created a mindset that ultimately will not help anyone.

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[social_warfare] Why is it that some of the best ideas are never considered and idiotic concepts that we know will fail are? How did AT&T decide to focus on the picture phone and sell off the rights to the cellular telephone? Research clearly showed that the number-one reason people placed a phone call instead of…

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Change is always the same. Change itself is not the issue; it’s the resistance to change that causes problems. Many of us learned this growing up as we competed in sports, or for the attention of others. In the business world, the resistance is naturally strong when we explain our great reform is based on…

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It’s no mystery that we expect our leaders to tell us the truth — and we hope it’s a truth we can actually deal with and implement. We also want leaders to keep their word; we expect that the promises they make, however lofty or seemingly unbelievable, will be kept. But as anyone who has…

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So it’s really what we believe about something that is the issue, not what we are actually experiencing in the moment. And, the more people who validate the belief (agree that this really sucks and is the biggest problem you have), the more likely you are to get stressed and make an overactive decision…with a hammer!

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[social_warfare] Leadership and communication skills mean nothing if no one wants to listen to you. Many knowledgeable, committed people have zero personal influence simply because they are not interesting. We have all been bored by someone to the point where we imagine ourselves on a Caribbean beach sipping a big umbrella drink and listening to metal…

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[social_warfare] The only way to effectively hold others accountable is to first hold yourself accountable in front of them. As a leader, if you want employee engagement and long-term influence, you must take a look at the role you’ve played in your team’s problem and make sure your people know that you’re examining your own involvement.…

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[social_warfare]   A relatively new phenomenon is sweeping through corporate America (and some other countries as well): employees who will leave a job in a shorter time frame than it took to find one. Attrition rates in some industries border on the insane. As one corporate leader told me, “If only half our people quit…

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