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Articles For Business And Personal Success

Garrison Wynn's blog featuring articles on leadership, change management, employee and customer engagement, sales, communication, customer service, generational differences and diversity.

Does AI ‘s ROI Mean Humans Are SOL?

Despite their typecast use in many sci-fi plots, bots are simply tools for humans to use to do a better job and provide socially intelligent customer service while increasing profits. Bots allow agents to offer personalized service while their electronically animated brethren do menial tasks. Predominantly, research shows that human beings still value connecting with each other, preferring it over any other interaction.

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Customers don’t want service!

Customers don’t want service. They want things that don’t need any service. They want maintenance-free, self-contained solutions, whenever possible. That’s not just chat-bots and other forms of artificial intelligence. It’s a solution that fits their belief system.  

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Want to Be Successful? You Must Understand This 1 Thing About Yourself

Many argue that the most important trait for a successful Entrepreneur is grit.  And what is grit if not that perfect blend of optimism and pessimism?

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How To Be Right Without Making Other People Wrong

What exactly are we trying to accomplish by proving to others that we’re right?
We might win the argument but ultimately lose the relationship. Perhaps a better, deeper-rooted question is this: Why do we lose sight of success, of our big objective when we feel challenged or intimidated?

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The Future’s Not Here Yet

Even with all these solutions being applied, can we really move into the future with a generation that was taught that these jobs have no future? It’s time to be honest with ourselves, to admit that we may have made a mistake. In our effort to provide a better opportunity for everyone, we may have created a mindset that ultimately will not help anyone.

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Motivating Employees: How to deal with motivationally challenged younger workers

Do you find it difficult to motivate younger workers? Have you noticed that employees under 25 will…

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The Big Lie: Customers Want Service

Customers don’t want service! Customers want things that don’t need any service. They want maintenance-free, self-contained solutions,…

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How To Be Right: Without making other people wrong

What exactly are we trying to accomplish by proving to others that we’re right? We might win…

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Leadership Integrity: The Foundation of Everything

It’s no mystery that we expect our leaders to tell us the truth — and we hope…

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Heroes and Cowards Feel the Same Fear: It’s the action they take that separates them

People don’t develop bravery first and then take impressive action. The most successful people simply act while they are afraid; and after doing that for a while, they’re not quite so fearful.

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I’m Sure You Are Intelligent: I Just Can’t Tell That By Talking To You

The ability to read people’s emotions, understand what they value and make sure they feel valuable does not make you a genius. It does, however, make you the kind of person every company needs and an extremely important member of any team.

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Successful Belief Systems: Separating The Data From The Drama

So it’s really what we believe about something that is the issue, not what we are actually experiencing in the moment. And, the more people who validate the belief (agree that this really sucks and is the biggest problem you have), the more likely you are to get stressed and make an overactive decision…with a hammer!

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How To Get People To Listen To You: Over-the-top influence

Leadership and communication skills mean nothing if no one wants to listen to you. Many knowledgeable, committed people…

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Freaking Out Is Not A Lifestyle: Getting real about the false foundation of stress

It indicates that stress is more about how you feel or think about things and only loosely connected to what’s actually happening. In other words, life is not stressful; it’s what we believe about life that is stressful.

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Adulting In The Workplace: Are you prepared to parent your young new hires?

It seems that young employees fresh out of college are having as much trouble being adults as they are learning their new jobs. In fact, I think they pick up on work stuff very well compared to how they may be handling grown-up life skills. The question is-are we ready for it?

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