It’s no mystery that we expect our leaders to tell us the truth — and we hope it’s a truth we can actually deal with and implement. We also want leaders to keep their word; we expect that the promises they make, however lofty or seemingly unbelievable, will be kept. But as anyone who has…

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So it’s really what we believe about something that is the issue, not what we are actually experiencing in the moment. And, the more people who validate the belief (agree that this really sucks and is the biggest problem you have), the more likely you are to get stressed and make an overactive decision…with a hammer!

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[social_warfare] Leadership and communication skills mean nothing if no one wants to listen to you. Many knowledgeable, committed people have zero personal influence simply because they are not interesting. We have all been bored by someone to the point where we imagine ourselves on a Caribbean beach sipping a big umbrella drink and listening to metal…

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It indicates that stress is more about how you feel or think about things and only loosely connected to what’s actually happening. In other words, life is not stressful; it’s what we believe about life that is stressful.

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[social_warfare] The only way to effectively hold others accountable is to first hold yourself accountable in front of them. As a leader, if you want employee engagement and long-term influence, you must take a look at the role you’ve played in your team’s problem and make sure your people know that you’re examining your own involvement.…

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[social_warfare]   A relatively new phenomenon is sweeping through corporate America (and some other countries as well): employees who will leave a job in a shorter time frame than it took to find one. Attrition rates in some industries border on the insane. As one corporate leader told me, “If only half our people quit…

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If this article title pulled you in, maybe you’ve recently realized that having a better tactic or using your charisma is not producing the influence you would have hoped. You’ve read the leadership and negotiation books and you’ve witnessed some disturbing YouTube videos that appear to prove you no longer need talent or a point…

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What exactly are we trying to accomplish by proving to others that we’re right? We might win the argument but ultimately lose the relationship. Perhaps a better, deeper-rooted question is this: Why do we lose sight of success, of our big objective when we feel challenged or intimidated? When I prepare to negotiate, provide a…

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Below are some of the notes from a Change/Stress program I present.  When the pain of what you are going through becomes greater than the fear of change, you change … but I recommend you avoid most of the pain, embrace the change and adjust. Change Steps KNOW Know what’s coming — change is always…

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We hear a lot about change these days. The discussion usually centers around how to get organizations to change, how to get departments to communicate more effectively with each other, or how to get people who’ve never been very – what’s the word I’m looking for? – skilled… to somehow manifest the will to get better at…

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Customers don’t want service! Customers want things that don’t need any service. They want maintenance-free, self-contained solutions, whenever possible. On average, how do you think most people would rate service after the sale over the course of their lives? Do you really think they are looking for more of that? They want cars that don’t…

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Recent research indicates that some of the main issues in sales and communications right now have emerged because people believe you can replace face-to-face (and voice-to-voice) communications with text, e-mail and social networking. These ways of interacting electronically obviously offer huge benefits and are no doubt part of the future, but they lack a personal…

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