Customers don’t want service. They want things that don’t need any service. They want maintenance-free, self-contained solutions, whenever possible. That’s not just chat-bots and other forms of artificial intelligence. It’s a solution that fits their belief system.Read More
What exactly are we trying to accomplish by proving to others that we’re right?
We might win the argument but ultimately lose the relationship. Perhaps a better, deeper-rooted question is this: Why do we lose sight of success, of our big objective when we feel challenged or intimidated?
Why is it that some of the best ideas are never considered and idiotic concepts that we know will fail are? How did AT&T decide to focus on the picture phone and sell off the rights to the cellular telephone? Research clearly showed that the number-one reason people placed a phone call instead of showing…Read More
It’s no mystery that we expect our leaders to tell us the truth — and we hope it’s a truth we can actually deal with and implement. We also want leaders to keep their word; we expect that the promises they make, however lofty or seemingly unbelievable, will be kept. But as anyone who has…Read More
The ability to read people’s emotions, understand what they value and make sure they feel valuable does not make you a genius. It does, however, make you the kind of person every company needs and an extremely important member of any team.Read More
Leadership and communication skills mean nothing if no one wants to listen to you. Many knowledgeable, committed people have zero personal influence simply because they are not interesting. We have all been bored by someone to the point where we imagine ourselves on a Caribbean beach sipping a big umbrella drink and listening to metal drum…Read More
It indicates that stress is more about how you feel or think about things and only loosely connected to what’s actually happening. In other words, life is not stressful; it’s what we believe about life that is stressful.Read More
The only way to effectively hold others accountable is to first hold yourself accountable in front of them. As a leader, if you want employee engagement and long-term influence, you must take a look at the role you’ve played in your team’s problem and make sure your people know that you’re examining your own involvement. When…Read More
Having a culture that includes and supports all people is more than just a moral obligation. It is a critical and commonly overlooked ingredient for success. An alloy is stronger and has more applications than something made of just one material, and research shows the same is true for high-performance teams.Read More
Many industries seem to be experiencing a shortage of young workers. It’s easy to attribute that to a lack of qualified applicants, an aging workforce that’s apparently too broke to retire, or Millennials who simply feel, as they comfortably rest in their parents’ open arms, that they don’t need a job right now! Reality…Read More
Top Tips From Our Research on Top Producers What the most successful people do differently Sales Dealing with ego driven buyers Ask them to list possible solutions to the problems they are having and then see what you can agree on. The key is to get them talking about their problem. Remember, what comes out…Read More
Motivation for the Severely Unmotivated Everybody is motivated to do something. Some people are motivated to just lie on the couch and eat ice cream. Let’s face it: We have all heard that if we just try hard enough, we can do anything. The problem is we don’t all have the willingness to put forth…Read More
Listening Like a Leader How to develop trust in under 5 minutes Our studies of the most effective people in corporate America show that the top 1 percent are effective not because they executed best practices well. They did not make the most phone calls or have the best processes. They simply understood the truth…Read More
Do you have the best service, product, or skills in your area, yet for some reason you still are not getting the results you know you deserve? Hey! I thought if you were the best, you were supposed to eventually win. Let’s address the reality of why your products, services, or leadership styles–or those of…Read More