Customers don’t want service. They want things that don’t need any service. They want maintenance-free, self-contained solutions, whenever possible. That’s not just chat-bots and other forms of artificial intelligence. It’s a solution that fits their belief system.  

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The truth is without good relationships communication suffers; without engaged employees, awareness is lost; and, without generations supporting each other, information isn’t passed down. In the long-term, the culture doesn’t improve and may, in fact, deteriorate.  

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What exactly are we trying to accomplish by proving to others that we’re right?
We might win the argument but ultimately lose the relationship. Perhaps a better, deeper-rooted question is this: Why do we lose sight of success, of our big objective when we feel challenged or intimidated?

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Even with all these solutions being applied, can we really move into the future with a generation that was taught that these jobs have no future? It’s time to be honest with ourselves, to admit that we may have made a mistake. In our effort to provide a better opportunity for everyone, we may have created a mindset that ultimately will not help anyone.

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The Hurricane Don’t List: safety tips from two generations of survivors   They say experience is important, but do we really need to learn our greatest lessons about safety at the point of failure? Although I appreciate the guy who blew himself up instructing me how not to blow myself up, I also want to hear about the person…

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[social_warfare] Why is it that some of the best ideas are never considered and idiotic concepts that we know will fail are? How did AT&T decide to focus on the picture phone and sell off the rights to the cellular telephone? Research clearly showed that the number-one reason people placed a phone call instead of…

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Change is always the same. Change itself is not the issue; it’s the resistance to change that causes problems. Many of us learned this growing up as we competed in sports, or for the attention of others. In the business world, the resistance is naturally strong when we explain our great reform is based on…

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Motivational quotes and Inspirational Memes by Top Motivational Speaker Garrison Wynn Motivational Quotes “The reason that obsessive worry has so little value, is because every problem comes with its own set of solutions.” – Garrison Wynn “Money may not buy happiness; but its better than poverty that cannot buy anything. Happiness is an inside job…

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Before you call the Speaker: Planning Speakers often keep a busy schedule and travel a great deal. Arrange a conference call at a set date and time with the speaker’s office. This way, you are sure to have your speakers full attention for at least an hour without dealing with constant interruptions. Contact the speaker’s…

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It is important to hire a funny keynote speaker, even when you are focused on content.  Content + Humor: A Full-on Fusion Boosts Your Meeting’s Success You know your organization’s objectives for the meeting. You spend time and effort to create the perfect event to support those goals. And then a dry, boring speaker single-handedly…

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It’s no mystery that we expect our leaders to tell us the truth — and we hope it’s a truth we can actually deal with and implement. We also want leaders to keep their word; we expect that the promises they make, however lofty or seemingly unbelievable, will be kept. But as anyone who has…

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Let’s liberate ourselves from the BS. Many of us who try to make the safety programs work at our organizations are not dedicated safety professionals. We have what is commonly referred to as “a real job.” This is not meant to be offensive to trained and highly skilled safety folks, for whom safety is indeed…

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